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WhatsApp Chatbot Integration

This guide explains how to integrate a WhatsApp chatbot with CMND, enabling automated messaging and customer interactions through WhatsApp's platform.

Prerequisites​

Before getting started, ensure you have:

Steps to Set Up WhatsApp API​

1. Create a Meta App​

Navigate to Meta developers platform.

  • Click Create App to begin the setup process. Create Meta App

  • Enter your app name and contact email, then click Next. Create Meta App Details

  • Select other as your use case, then click Next. Use Case

  • Select Business as the app type, then click Next App Type

  • Optionally select a Business portfolio and click Create App.

    note

    You will be prompted to enter you facebook password.

    Business portfolio

2. Set Up WhatsApp in Meta App​

  • In your Meta App dashboard, locate and click the Setup button under the WhatsApp. Whatsapp Setup

  • Click on start using the API. start using the api

  • Generate an access token

    note

    You will be prompted to enter you facebook password.

    access token

3. Integrating with CMND​

  • Go to the embed tab of your chatbot settings on CMND and select Use on Chat Platform and click Add Credentials. Embed chatbot

  • Copy the following details from your Meta App dashboard:

    • Phone number ID (labeled as Phone Id)
    • WhatsApp Business Account ID (labeled as Account Id)
    • Access token
      Paste these credentials into the Add WhatsApp Credentials modal in CMND and click Submit to save your configuration. modal
      note

      After submitting, you'll receive a webhook URL which will be needed in the next steps.

3. Configuring your webhook​

  • On Meta App Dashboard ensure you have the app you created selected then click on Configuration under WhatsApp on the sidebar. Copy and paste your webhook URL obtained from the previous step in the Callback URL field, then click Verify and Save to save your configuration. webhook url

  • You will need to subscribe to the messages callback in the Webhook fields. subscribe

4. Sending a test message​

  • If your Meta developers account is not verified you may select a test number on the From field and add or select an active whatsapp phone number in the To field.

  • You will need to generate a new access token to send a test message.

    warning

    Do not forget to update your access token on CMND whenever you generate a new one.

  • Proceed by clicking Send message test message

  • You should receive a message from the test number you have selected. Feel free to reply and your chatbot should respond to your messages via this number. message with chatbot

5. Next Steps​

  • Business Verification: Click here to learn more about business verification, you will need to be a verified business on meta to receive and send messages to any number for you choice.

You may also check out Meta App Development Docs for more information.